Privacy Policy

Last updated: 11-11-2025

Welcome to Brownie Treats - Bandarawela!
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on brownietreats.lk.

By using our website, you agree to the terms described here. If you do not agree, please do not use our services.

1. Who We Are

  • Business Name: Brownie Treats – Bandarawela
  • Address: No.133/3, 3rd Lane, Samagi Mawatha, Bandarawela, Sri Lanka
  • Email: owner@brownietreats.lk

We are a locally based online cake and dessert business delivering freshly baked treats mainly within the Badulla District, with free delivery in Bandarawela (conditions apply) and delivery charges to other nearby areas.

2. Information We Collect

When you register or order through our website, we collect the following details to provide and improve our services:

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Account Login Details (for registered customers)
  • Order & Payment Information (only for verification; no card data is stored on our servers)
  • Customer messages, reviews, or inquiries

We may also collect anonymous data (like website usage and traffic stats) using tools such as Google Analytics and, in the future, Facebook Pixel.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders safely
  • Contact you for order confirmation or support
  • Send marketing emails and special offers (you can unsubscribe anytime)
  • Improve our website experience and products
  • Prevent fraudulent transactions and ensure website security

We never sell or rent your personal data to third parties.

4. Delivery & Service Areas

Currently, we provide delivery to the Badulla District, including:
Bandarawela, Badulla, Haliela, Ella, Diyathalawa, Welimada, and Haputale.

In the future, we plan to expand delivery across Sri Lanka.

5. Payments

Currently, we accept payments via Bank Transfer. Once approved, we will also accept payments securely through PayHere, a trusted Sri Lankan online payment gateway.

We do not store or process card details on our website.

6. Cookies & Analytics

Our website may use cookies and tools such as Google Analytics to improve your browsing experience.

You can choose to disable cookies in your browser, but some parts of the site may not function properly without them.

7. Account Information

To place an order, you must create an account with us.

You can log in anytime to view or edit your information.

If you wish to deactivate your account, you can contact us via owner@brownietreats.lk.

8. Marketing & Communication

We may send promotional emails, updates, and special offers to our customers.

You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of any marketing email.

We respect your inbox and will never spam you.

9. Data Protection & Security

We take your privacy seriously and use secure measures such as:

  • SSL encryption (https) for safe browsing and data transfer
  • Password-protected admin access
  • Regular backups and server security checks
  • Hosting with a trusted Sri Lankan provider

Your data is stored safely and used only for legitimate business purposes.

10. Data Retention

We keep customer data as long as your account remains active.

If your account becomes inactive or you request deletion, we will remove or anonymize your data in accordance with our data retention policy.

11. Children’s Privacy

We recommend our website for users aged 16 and above.

If you are under 16, please use the website with a parent or guardian’s permission when making a purchase.

12. Your Rights

As a valued customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Ask any privacy-related questions

To exercise these rights, please contact owner@brownietreats.lk.

13. Policy Updates

We may update this Privacy Policy from time to time.

When we do, we’ll post the revised version on our website with the “Last Updated” date and, where appropriate, notify you via email.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

  • Brownie Treats – Bandarawela
    No.133/3, 3rd Lane, Samagi Mawatha, Bandarawela, Sri Lanka
    owner@brownietreats.lk

We’re happy to help and always value your trust in Brownie Treats.