Return & Refund Policy

Thank you for shopping with Brownie Treats.

We always strive to deliver fresh, high-quality cakes and desserts that make your special moments even sweeter.

Please read our Return & Refund Policy carefully to understand how we handle returns, cancellations, and refunds.

Return Eligibility

We accept returns or refunds only in the following cases:

  • The wrong product was delivered.
  • The cake was damaged, melted, or spoiled upon delivery.

Because our cakes are made to order (pre-order) and perishable, we cannot accept returns for reasons related to:

  • Personal taste preferences.
  • Change of mind after delivery.
  • Design dissatisfaction (unless the design is completely different from the order).

Refund Conditions

If your order meets the return eligibility criteria:

  • We will issue a refund for the affected product.
  • No replacement option is available.
  • Refunds will be processed through the same payment method or another suitable method agreed upon with our team.

Reporting a Problem

If you receive a damaged or incorrect cake, please inform us within 24 hours of delivery through one of the following methods:

  • Contact us through our website.
  • Directly WhatsApp our Number (+94706162728)
  • Email through the Support Section on our website.

In some cases, we may require photo proof of the damaged or incorrect product to verify your claim.

Return Process

Once your issue is verified:

  • Our team may arrange a pickup from your location or offer an alternate solution depending on the situation.
  • Returns are accepted from all our delivery areas, including Bandarawela, Badulla, Ella, Haliela, Diyathalawa, Welimada, and Haputale.

Order Cancellations

  • Customers may cancel an order before confirmation or at least 2 hours before delivery.
  • Once the order is confirmed or in preparation, cancellations are not allowed.
  • Cancellation requests must be made through our contact channels.

Wrong Address or Failed Delivery

If a customer provides an incorrect address or fails to collect the order at the time of delivery:

  • The order will be considered completed, and no refund will be issued.

Customized Cakes

Customized cakes (including photo cakes, name cakes, or special themes) are made specially for each customer.
Therefore:

  • No returns or refunds will be accepted for customized cakes unless the product is damaged or incorrect.

Our Commitment

We aim to handle all refund or return cases fairly and promptly.

Our goal is to ensure your complete satisfaction while maintaining the freshness, quality, and hygiene standards of all our products.

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