Terms and Conditions for BrownieTreats.lk

Last Updated: 27-06-2025

Welcome to Brownietreats.lk, owned and operated by Brownie Treats. These Terms and Conditions govern your access to and use of our Website, including all purchases of baked goods, desserts, and related products.

By accessing, browsing, or placing an order through our Website, you agree to be legally bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with these Terms, please refrain from using our Website.

1. General Terms

1. Eligibility:
   • You must be at least 18 years old to place an order. By using this Website, you confirm that you meet this requirement.
2. Amendments:
   • We reserve the right to modify, update, or replace these Terms at any time. Continued use of the Website after changes constitutes acceptance.
3. Compliance with Laws:
   • Both parties agree to comply with all applicable laws and regulations in Sri Lanka, including but not limited to:

• Consumer Affairs Authority Act No. 09 of 2003
• Electronic Transactions Act No. 19 of 2006
• Personal Data Protection Act No. 09 of 2022 (when effective)

2. Ordering & Purchases

1. Order Acceptance:
   • All orders are subject to availability and confirmation. We reserve the right to reject or cancel any order at our discretion.
2. Pricing & Payment:
   • Prices are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
   • We accept payments via bank transfers, credit/debit cards, and digital payment methods (e.g., Visa, MasterCard, PayPal, or local platforms like FriMi, Genie, or eZ Cash).
   • Full payment must be received before order processing.
3. Order Modifications:
   1. 1. Changes to an order (flavor, quantity, delivery details) must be requested at least 24 hours before the scheduled delivery/pickup.

3. Delivery & Pickup

1. Delivery Areas:
   • We deliver within [specify areas, e.g., Colombo, Kandy, Galle]. Delivery fees may apply based on location.
2. Delivery Times:
   • Estimated delivery times are provided but not guaranteed due to traffic or unforeseen circumstances.
3. Failed Deliveries:
   • If delivery fails due to incorrect address or recipient unavailability, a re-delivery fee may apply.
4. Self-Pickup:
   • Customers may collect orders from [your pickup location] during specified hours.

4. Cancellations, Refunds & Returns

1. Cancellation Policy :
   • Orders can be canceled up to 24 hours before delivery/pickup for a full refund.
   • Custom or large orders may have different cancellation terms.
2. Refunds Policy :
   • Refunds are processed within 7-14 business days via the original payment method.
   • No refunds for perishable goods unless damaged or incorrect upon delivery.
3.  Returns:
   • Due to the nature of our Products, we do not accept returns unless the item is defective or incorrect.

5. Product Quality & Allergens

1. Freshness Guarantee: All Products are freshly baked. Consume within the recommended period.
2. Allergen Disclaimer: Our Products may contain nuts, dairy, gluten, eggs, or other allergens. Customers must inform us of allergies before ordering.
3. Storage Instructions: Proper storage (e.g., refrigeration) is the Customer’s responsibility post-delivery.

6. Intellectual Property

1. Ownership: All content (logos, images, text) on this Website is the exclusive property of Brownie Treats and protected under Sri Lankan copyright laws.
2. Restrictions: Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

1. 7No Warranty: We do not guarantee uninterrupted or error-free Website access.
2. Maximum Liability: Our liability for any claim related to Products or services is limited to the order value.
3. Force Majeure: We are not liable for delays or failures due to acts of God, pandemics, strikes, or government restrictions.

8. Privacy & Data Protection

1. Data Collection: We collect personal data (name, address, contact details) solely for order processing.
2. Confidentiality: Your data will not be sold or shared without consent, except as required by Sri Lankan law.
3. Cookies: Our Website uses cookies for analytics and user experience improvement.

9. Dispute Resolution & Governing Law

1. Negotiation First: Any disputes shall first be resolved amicably via discussion.
2. Jurisdiction: Unresolved disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts in [Colombo District].
3. Governing Law: These Terms are governed by the laws of Sri Lanka.

10. Contact Information

• For inquiries, complaints, or order-related issues, contact us at:
  • Email: owner@brownietreats.lk
  • Phone: +94 70 616 27 28
  • Address: No.133/3, 3rd Lane, Samagi Mawatha, Bandarawela

Final Notes

• These Terms constitute the entire agreement between you and Brownie Treats.
• If any provision is deemed invalid, the remaining terms remain enforceable.
• By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Thank you for choosing BrownieTreats.lk!